FAQ's
- Can I return my order? - Yes, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Hello@mainstreetsocialclub.com. Please note that returns will need to be sent to the address provided to you in our response to your request. If your return is accepted, you will need to return the shipment at your own expense. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. - Can I exchange my order? -
Subject to item availability, we do allow exchanges for anything deemed our fault, such as: misprinted/damaged/defective items, incorrect item/size sent. We also allow exchanges if you ordered the incorrect size. You must submit a claim to us within 14 days after the product is received. If you would like to exchange or return a product without any defect or due to a wrong size being ordered, that would be handled at your expense. All exchanges must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Reminder: For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date. - How do refunds work? -
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@mainstreetsocialclub.com.
- What are your shipping/delivery times? - Shipping/Processing times are typically 3-5 days. Delivery times are based on your delivery location, but are typically 2-5 days after your order is handed off to the carrier.
- What are the shipping costs?- Shipping costs vary based on product ordered, quantity ordered and delivery destination. Costs will generate when items are loaded into your cart.
- Do you ship internationally -At this time we only ship within the United States of America. We hope to soon expand our shipping capabilities.
- What if my order gets lost in the mail? -For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. But no worries! We'll either give you an option to have a replacement item sent out to you (subject to item availability) or issue a refund.
We may ask for your help before doing that, like confirming that the shipping address was correct, and if you got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you state you haven't received it, we won't be able to take responsibility and reship that order. In that case, any replacements would have to be at your expense. - What happens if a package wasn't delivered, but the tracking states that it was? -If the package was marked as delivered by the carrier, but you report you have yet to receive it, we will not be able to cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future! - What if my order arrives damaged in the mail? -If something arrives damaged, send a photo of the damaged goods. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.
- What should I do if it's past the estimated delivery time and haven't received my order? -If your order’s estimated delivery time has passed, here’s what you do: Please wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee. Reach out to the carrier. You can contact the carrier service directly to get information about your shipment. Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. Submit your claim no later than 14 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you. We may ask for your help before doing that, like confirming that the shipping address is correct, and that you have contacted the local post office to locate the lost order. Remember that we can’t reship an order if tracking information states it was delivered, but you state you haven’t received it. In this case, any replacements would have to be at your expense.
- Who do I contact regarding my order? - If you have any questions regarding your order, please reach out to our Customer Service team via our contact us page.
- Can I make changes to or cancel my order once it is submitted? -Yes, you can change an order that has already been submitted unless it has the status of shipped. Once your order is handed off to the mail carrier, we can no longer cancel or make changes. If for any reason you feel the need to cancel or make changes after you order, please contact us immediately! We will do our very best to get to your request ASAP and make an attempt to fulfill the request of change/cancel, but we cannot guarantee your request will be met.